Using this site

How to use this website

Payment

We accept payment on this site from the following cards: Visa, Visa Debit, Visa Electron, Mastercard, Maestro and Solo.

Logos of payment cards accepted

Your credit/debit card will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

All prices advertised on this site are exclusive of VAT (where applicable)and are correct at the time of entering the information onto the system. VAT will be added to your order at the checkout. The total cost of the order is the price of the products ordered plus the delivery charge plus VAT.

Credit/Debit Card Validation
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or, does not for any reason, authorise payment then we will notify you by email and not dispatch the order.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the databases of specialist (third party) fraud prevention agencies. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

Verified by Visa & MasterCard SecureCode

Benefits of Verified by Visa & MasterCard SecureCode
Verified by Visa and MasterCard SecureCode helps to protect your card against unauthorised use when you shop online by requiring you to enter a personal password each time you buy. You only need to register once to create your password and during registration you will be communicatingdirectly with your card issuer via a secure link. We won't be able to see the information you enter.

What if I am already registered?
Great. If you have already registered, you will be asked to enter your personal password during the online checkout process in order to complete your purchase...simple.

What do I need to do to register?
If you have not registered for Verified by Visa or MasterCard SecureCode, you will have the opportunity to do so during the checkout process by entering in your details which will be sent via a secure link to your card issuer. Once the card issuer has confirmed your identity, you will be asked to choose a password and we will be able to complete your order. You will then use the same password each time you purchase online at participating stores.

Please note if you choose not to register during the check out process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your order.

Click for more information on Verified by Visa and MasterCard SecureCode. Alternatively, contact your card issuer or bank direct for more information.

General queries about this site

If you have any particular questions about how to use this site or you are experiencing difficulties with the site, there should be an answer on one of the pages within the Help section. Please refer to the FAQ's page for answers to the most common queries.