1.Why can I not see prices in the Product Catalogue?
This is a website dedicated to trade and business customers. Whilst you are free to browse through the catalogue to find product information, you will need to register before being able to view prices. So why not register now - it only takes a couple of minutes!
2. Do I need to register if I am already a customer of Bridisco?
Yes. All customers require a unique login and password before being able to place orders via the website. This gives you assurance that our site is safe and secure. If you are an existing customer of BDC, just click on the 'I am an existing Bridisco customer' option in the registration menu. We just need a few basic details from you and you will receive your login details within 24 hours.
3. What information is required when registering for a login and password?
If you are an existing customer of Bridisco we require just a few basic details so as to be able to identify you on our computer system.
If you are new to Bridisco and wish to register as a new customer, all you need to do is complete the short registration form. Once you have completed this, our Customer Service team will action your request and provide you with your login and password within 24 hours.
If you wish to apply for a Credit Account with Bridisco, again we ask you to complete the registration form. Our Customer Services team will deal promptly with your application and you can expect to hear back from us within 7 working days.
4. How soon after completing the registration form can I expect my login and password?
Your registration will be handled by our dedicated Customer Services team who aim to provide with your login and password within 24 hours. BDC is committed to providing our customers with the highest standards of service. We are therefore looking into new systems and ways of working that, in time, will enable us to provide login information within minutes of an application.
5. Who can I contact if I have a query regarding registration?
Should you have a query or question regarding the website please send an email to us at customerservices@bridisco.co.uk. We will reply to you as quickly as possible.
6. What should I do if I have forgotten my password?
No problem. If you have forgotten your access details to the site, just go to the forgotten password page, complete the form and you will be sent you a new password immediately. We simply recommend that you to change your password upon next visiting the site (within the SERVICE: Security section) for security purposes.
7. How do I know the site is secure?
This is a Verisign authentic site secured by SSL keys. This secure server software encrypts your credit card information to ensure your transaction with us is private and protected. We do not take payment online. Once we have have received your payment details we despatch your order and invoice from our internal payment system.
8. How can I pay for goods ordered on the site?
We accept all Visa and Mastercard credit/charge cards. If you are a BDC account holder you can also purchase goods on account.
9. Where does my order go once I have confirmed?
Once you are happy with your order and have confirmed your payment details, one of our dedicated team based at our National Sales centre will receive your order and process immediately*. If we are out of stock of any item on your order at that particular time we will contact you to inform and see whether we are able to offer you an alternative.
*Please note: National Sales centre opening times are Mon-Thu 7.30am-6pm, Fri 7.30am-5.30pm, Sat 8.30am-1pm. Orders received outside of these hours will be processed at following day or, if after 1pm on Sat, on Monday am.
10. Who can I contact if I want more information on a product?
If you have a query or require additional information about a product shown on our website please contact our National Sales centre on Tel: 0870 240 1066. We will be happy to help.
11. How do I know if an item is in stock?
We are currently developing our site so as to make it as user friendly as possible for our customers. We hope to be able to offer a live in/out stock facility on the site in the near future. In the meantime, if you place an order and an item is out of stock, we will contact you to inform you when stock is expected in or suggest a suitable alternative.
12. Can I collect my order from my local BDC centre?
Yes. You can choose whether to have your order delivered or you can collect from your local centre. Don’t forget, on all invoices over £75 (exc. VAT) delivery is FREE to anywhere in mainland UK.
13. Can I have my order delivered to a different address than that of my invoice address?
Yes. Please contact our Customer Services team on 020 8829 6369 for more details on how to set up multiple delivery addresses.
14. If I place an order online during the evening or over a weekend, when will it be dealt with?
Our National Sales centre opening times are Mon-Thu 7.30am-6pm, Fri 7.30am-5.30pm, Sat 9.00am-1pm. Orders received outside of these hours will be processed at following day or, if after 1pm on Sat, on Monday am.
Should you have any queries please contact us.